As our client, you are entitled to:

 

Professional, prompt and courteous service at all times.

 

Integrity and honesty.

 

An ability to listen to your needs and recommend the best vacation for you. 

Building and servicing our clientele is our livelihood. 

 

We have your best interest at heart and will do our best for you!

 

 

As your travel agency, we ask of you:

 

When we contact you, please respond.  Please don’t avoid us. 

If you have booked elsewhere, changed your mind

or are no longer interested, just let us know.

 

Please give us the opportunity to match or beat a lower price quote. 

Sometimes we can’t do this, but we would like the opportunity to try.

 

Please give us a yes or a no, not a maybe.   Honesty is the best policy. 

We understand that you would like to avoid hurting our feelings,

but please be rest assured that we can take no for an answer. 

The more times we are misled by a maybe, the less time

we have to serve you and our other clients. 

A no answer may not necessarily mean never, it may mean not now,

so please understand that we need a yes or a no.

 

If we perform to your satisfaction and standards and you loved your getaway,

please give our agency and/or the agent you worked with in particular your referrals. 

Again, building and servicing our clientele is our livelihood,

and we would be happy to work with any of your referrals.

 

Please give us positive and negative feedback, no matter what. 

We value your opinion and would like to know what you think about the resort where

you stayed, your cruise, the destination, the tour company, the agent you worked with,

our agency – everything and anything.

 This will help us provide the best possible service for you!